HOW DO I PLACE AN ORDER FOR ONE OF YOUR PRODUCTS? Please call 855.658.4465 or email firstname.lastname@example.org. We will be happy to answer questions and help you place an order!
WHAT’S THE LEAD TIME ON YOUR PRODUCTS? Most of our products are made-to-order, and typically take 8-12 weeks until they are ready to ship or deliver. However, if you need a faster turn-around, please let us know, and we will make an effort to accommodate you. Lead time begins once you place your order, have paid the deposit or other required payment, and have approved all order details, including shop drawings where relevant.
CAN I SEE YOUR WORK IN PERSON? Our Downtown Brooklyn design studio can be visited by appointment. It is located at 25 Chapel Street, Suite 900. Please contact us at 855.658.4465 or email@example.com to schedule. Please also keep in mind that we will display our products at the Architectural Digest Home Design Show March 17-20 and at BKLYN DESIGNS May 6-8. Please sign up for our newsletter at the bottom of our home page in order to receive information on shows.
DO YOU OFFER TRADE DISCOUNTS OR OTHER TRADE BENEFITS? We generally do not offer trade discounts except on multiple quantities and special promotions, but we welcome the opportunity to work with interior designers and architects, and are happy to provide computer models of our furniture for your use in presentations. Please contact us for more information.
WHAT MATERIALS DO YOU USE? We work most frequently in wood, especially walnut, oak, and ash, but incorporate metal and other materials into our work. We are experienced using both hardwoods and veneers.
HOW CAN I GET A SAMPLE? Please contact us for a sample of our typical materials in standard finishes. Custom samples can also be provided as part of your project or for a separate charge, depending on the materials.
HOW DO I KNOW WHAT I AM GETTING? We typically provide detailed written proposals and shop drawings documenting the scope of any furniture piece or custom project. For larger custom installations we often provide computer models/renderings.
HOW DO YOU ENSURE QUALITY CONTROL? We thoroughly consider all aspects of the project in developing our approach and details. We take a careful approach to fabrication of our work. Upon completion of installations for custom work, we will prepare a punch list and address any issues.
WHAT FORM OF PAYMENT DO YOU ACCEPT? We accept checks and major credit cards.
DO YOU DELIVER/SHIP? We deliver within the New York City area, and ship via UPS, Fed Ex, and White Glove moving services, depending on your location, needs, and the nature of the item.